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Getting the Message Across
Stéphane Faroult
Fr. 39.00
Thanks for the Feedback
Douglas Stone, Sheila Heen
Fr. 17.90
Create and Deliver a Killer Product Demo
Oscar Santolalla
Fr. 39.00
Achieving Brand Loyalty in China through After-Sales Services
Alexander Frass
Fr. 59.00
The Satisfaction of Change
Manlio Del Giudice, Maria R. Della Peruta
Fr. 143.90
The Discourse of Business Meetings
Fatma M. AlHaidari
Fr. 130.90
Fr. 60.50
Wireless Mobility in Organizations
Stephen C. Clark, Theodora Valvi
Fr. 118.00
Fr. 150.90
Fr. 212.50
The New Luxury Experience
Wided Batat
Fr. 94.50
Cultural Heritage Marketing
Izabella Parowicz
Fr. 77.00
Beyond Reason
Roger Fisher, Daniel B. Shapiro
Fr. 27.90
Intercultural Service Encounters
Piyush Sharma
Fr. 60.50
Fr. 236.00
The Storyteller's Secret
Carmine Gallo
Fr. 17.90
The Communication Book
Mikael Krogerus, Roman Tschäppeler
Fr. 17.90
Fr. 177.00
Measuring Customer Experience
Philipp Klaus
Fr. 53.90
Fr. 354.00
Effective Complaint Management
Bernd Stauss, Wolfgang Seidel
Fr. 106.50
Fr. 236.00