Technology Acceptance of Connected Services in the Automotive Industry / Applied Marketing Science / Angewandte Marketingforschung (PDF)
(Sprache: Englisch)
Telematics in the automotive industry are the most popular example of Connected Services. But despite their implementation in several million of vehicles worldwide, there has only been little consideration in research. Clemens Hiraoka analyzes the entire...
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Telematics in the automotive industry are the most popular example of Connected Services. But despite their implementation in several million of vehicles worldwide, there has only been little consideration in research. Clemens Hiraoka analyzes the entire customer lifecycle from awareness, acceptance, and usage to the renewal of the service contract and uncovers the drivers in each of these stages. His evaluation gives a series of new implications for management and research.
Autoren-Porträt von Clemens Hiraoka
Dr. Clemens Hiraoka received his doctorate under the guidance of Prof. Dr. Florian von Wangenheim at the department of services and technology marketing at the Technische Universität München.
Bibliographische Angaben
- Autor: Clemens Hiraoka
- 2009, 2009, 151 Seiten, Englisch
- Verlag: Gabler, Betriebswirt.-Vlg
- ISBN-10: 3834983098
- ISBN-13: 9783834983091
- Erscheinungsdatum: 30.09.2009
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
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- Dateiformat: PDF
- Grösse: 1.28 MB
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Sprache:
Englisch
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