Listening to the Future / Microsoft Executive Circle (PDF)

Foreword. Preface. Acknowledgments. Chapter 1. Listening to the Future. Embracing Uncertainty. The Shape of Things to Come. Technology and the Changing World. People Make the Future. Note. Chapter 2. Managing a Dynamic Business. Driving Forces. Strategic Technology Capabilities. Tenets for Success. Dynamic Business: Forces to Watch, Uncertainties to Consider. Notes. Chapter 3. Prospering in a Blended World. Driving Forces. Strategic Workplace Technologies. Blending Beyond the Workplace. Tenets for Success. Blend Trends. Notes. Chapter 4. Insights from Complexity. Driving Forces. Strategic Technologies to Drive Insights. Tenets for Success. Sources of Insight. Notes. Chapter 5. Building Strategic Advantage Through IT. The Challenge of Measuring Return on Knowledge. Why IT Matters. Why Applications Matter. Why Platforms Matter. Why Infrastructure Matters. Creating a Dialog Between Business and IT. Tenets for Success. Why IT Still Matters. Eight Ways to Achieve More Strategic IT. Key Infrastructure Investments for Competitive Advantage. Notes. Chapter 6. From the New World of Business to the New World of Work. One World of Business. Always On, Always Connected. Transparent Organizations. Workforce Evolution. Notes. Chapter 7. Managing Knowledge and Talent in the New World of Business. Managing Knowledge in One World of Business. Knowledge Anywhere, Anytime. Knowledge in the Transparent Organization. Managing Knowledge for a Changing Workforce. From "Knowledge Management" to Managing Talent and Knowledge. Complexity and Specialization. Simplifying the Knowledge Work Environment. Toward a Dynamic Knowledge Environment. Navigating the Dynamic Knowledge Environment. Embracing Organizational Learning. 10 Starting Points for Dynamics Knowledge Enterprises. Notes. Chapter 8. The Future of Industries. Manufacturing. Retail. Government/Public Sector. Retail Banking and Insurance. Healthcare. Education. Professional Services. Chapter 9. Hearing the Future. Strategy and

Daniel W. Rasmus (Sammamish, WA) is Director of Information Work Vision for the Microsoft?Office Product Marketing Group. Prior to joining Microsoft, Dan was an analyst with Forrester Research (formerly Giga) and wrote extensively about collaboration and knowledge management.

Rob Salkowitz (Seattle, WA) is a writer and consultant specializing in the social implications of new technology. He has worked with leaders in the IT industry, including Microsoft, to help formulate market strategy and articulate business goals.

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