IT-Driven Business Models (PDF)

Foreword. Preface. Acknowledgments. Chapter 1: Enterprise Value from Customer Value. Customer Value and Enterprise Value. Context. Shaping a Response. Business Models, Business Concepts and the Role of IT. Case Study: Apple. Realizing the Information Vision: The Technology Dimension. Checklist. Chapter 2: Customer Value from the Customer Process. Management Summary. Vision. From Product to Solution Provider. Process Focus: Waste Disposal and Management. Concepts of the Customer Process. Realizing the Vision. Checklist. Chapter 3: More Customers and More for the Customer. Management Summary. Vision. Turning Employees and Customers into Fans. Concepts of Market and Customer Development. Realizing the Vision. Checklist. Chapter 4: Innovation and Personalization Trump Commoditization. Management Summary. Vision. From Single Standardized Product to Personalized Service Package: Endress+Hauser. Innovating Innovation: Procter & Gamble. Pioneering Co-creation: LEGO Group. The Tata Nano: A Case of Disruptive Innovation? Concepts of Product and Service Development. Realizing the Vision. Checklist. Chapter 5: Silent Commerce. Management Summary. Vision. Seamless Fulfillment, Silent Commerce. Concepts of Fulfillment. Realizing the Vision. Checklist. Chapter 6: Strategy-compliant Management. Management Summary. Vision. From Reporting to Strategy Implementation. Concepts of Operative Management. Realizing the Vision. Checklist. Chapter 7: Value Chain Redesign. Management Summary. Vision. From Value Chain to Ecosystem: Seven Redesigns. Competition in Networks. Concepts of Value Chain Redesign. Realizing the Vision. Checklist. Chapter 8: IT's Role in Business Model Transformation. Management Summary. Vision. High-Performance IS Organizations. Concepts of IS Organizational Performance. Realizing the Vision. Checklist. Conclusion: IT-Driven Innovation in the 2010s. Notes. About the Authors. Index.

DR. HENNING KAGERMANN is the former CEO of SAP AG, the world's largest provider of enterprise software, where he served as CEO from 1998 until 2009. He currently serves as president of acatech, the German Academy of Science and Engineering.

DR. HUBERT OSTERLE is Director of the Institute of Information Management at the University of St. Gallen. He is involved in teaching and research in the areas of business models for the information age and business engineering.

JOHN M. JORDAN is a clinical professor in the Department of Supply Chain and Information Systems at the Smeal College of Business, Penn State University, where he teaches IT strategy to undergraduates, MBAs, and executives. His research focuses on emerging technologies and their impact on business strategy, design, and practice.

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