Improving Service Level Engineering / Fuzzy Management Methods (PDF)
An Intuitionistic Fuzzy Approach
(Sprache: Englisch)
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of...
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This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
Autoren-Porträt von Roland Schütze
Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.
Bibliographische Angaben
- Autor: Roland Schütze
- 2017, 1st ed. 2018, 195 Seiten, Englisch
- Verlag: Springer-Verlag GmbH
- ISBN-10: 3319597167
- ISBN-13: 9783319597164
- Erscheinungsdatum: 20.07.2017
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Grösse: 6.18 MB
- Ohne Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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