Dangerous Customer Service (ePub)
This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what...
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This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
- Autor: Impact Innovation
- 2011, 1. Auflage, 192 Seiten, Englisch
- Verlag: Bloomsbury UK
- ISBN-10: 1408134349
- ISBN-13: 9781408134344
- Erscheinungsdatum: 07.11.2011
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Grösse: 2.77 MB
- Mit Kopierschutz
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