The Influence of Culture and Personality on Customer Satisfaction
An Empirical Analysis across Countries
(Sprache: Englisch)
Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural...
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Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural dimensions and the Big Five personality traits on the models' variables. As a result, the studies confirm that both models can be used to explain customer satisfaction and its determinants across national borders and cultures.Inhaltsverzeichnis zu „The Influence of Culture and Personality on Customer Satisfaction “
The Satisfied Customer in International Business.- Customer Satisfaction, Culture, and Personality.- The Structure of the Zone of Tolerance across Countries and Individuals.- The Confirmation/Disconfirmation-Paradigm in a Cross-Cultural Perspective.Autoren-Porträt von Franziska Krüger
Dr. Franziska Krüger completed her doctoral thesis under the supervision of Prof. Dr. Birgitta Wolff at the Otto-von-Guericke-University Magdeburg, Germany. Currently, she is press spokesperson of the Ministry for Research and Economic Affairs, Saxony-Anhalt.Bibliographische Angaben
- Autor: Franziska Krüger
- 2016, 1st ed. 2016, XIX, 208 Seiten, 208 farbige Abbildungen, Masse: 14,8 x 21 cm, Kartoniert (TB), Englisch
- Verlag: Springer, Berlin
- ISBN-10: 365812556X
- ISBN-13: 9783658125561
- Erscheinungsdatum: 29.02.2016
Sprache:
Englisch
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