Savvy

Foreword by Mary Portas
Acknowledgements

Introduction

01 What is savvy?
How do people perceive the politics?
Why do views differ?
Why are some companies more political?
So what is savvy?
Summary

02 Adopting a positive, proactive approach
Are you a victim?

03 Who is savvy?
Your methods
Your motives
Your savvy
Who are the political players?
Why do people behave in a negative way?
How do you behave?

04 Dealing with the office politicians
General principles
Dealing with a Barbarian
Dealing with a Machiavellian
Dealing with a Naive
Dealing with a Star

05 Dealing with political problems at work
Being caught in the middle
Someone stealing your credit
Someone encroaching on your territory
Being the victim of a smear campaign
Dealing with hidden agendas
Being held down

06 Mastering the art of influence and persuasion
Step 1: determine who to influence
Step 2: establish your influencing strategy
Step 3: follow some basic rules
Step 4: listen
Step 5: use the right influencing tactics

07 Understanding and handling conflict
Understand your own approach to conflict
Understand the source of the conflict
To act or not to act...
Plan your approach
Conflict resolution styles
Horses for courses
Act!

08 Dealing with relationship breakdown
Why do you want good working relationships?
What is a good working relationship?
Win-win
Respect
Trust
Listening
Empathy
What happens when relationships break down?
What causes meltdowns?
How to deal with breakdowns
What are the principles for dealing breakdowns?

09 Managing your boss
Why are good relationships with your boss critical?
What can a boss do for you?
How do you manage your boss?
What do you do when things go wrong?

10 Dealing with a bully
Cyberbullying
How to handle a bully
And as a manager...

11 Making networks work for you
What are networks?
Why network?
Are

Jane Clarke is an author and director at the business psychology consulting company, Nicholson McBride. She has worked in consulting for over 20 years and her clients include London Business School, UBS and J Walter Thompson. She contributes to national newspapers, appears on TV and radio business media, and has written for the Financial Times, the Guardian and the Independent. Clarke is also the author of Office Politics, Wired Working, and Resilience.

"Full of insights and advice, Jane Clarke's highly readable guide to the fast-changing world of work is an invaluable resource for anyone who wants to get ahead and climb the corporate ladder." -- Rhymer Rigby, author of "The Careerist" and "28 Business Thinkers Who Changed the World "."..Clake has produced an easy-to-read manual of helpful ways to understand and maneuver in office politics... A book as helpful for new employees as for experienced managers and entrepreneurs, "Savvy" is a clear and helpful guide for those who seek to work with others toward the common good." -- ForeWord Reviews