Armstrong's Essential Skills for People Professionals

Chapter - 00: Introduction: the nature of skill Section - ONE: PEOPLE MANAGEMENT SKILLS: THE FRAMEWORK Chapter - 01: The role of people management; Chapter - 02: The skills of people management professionals; Section - TWO: PEOPLE MANAGEMENT PROCESS SKILLS Chapter - 03: Strategic people management skills; Chapter - 04: Business partnering skills; Chapter - 05: Organization development skills; Chapter - 06: Change management skills; Chapter - 07: Skills analysis; Chapter - 08: Selection interviewing skills; Chapter - 09: Learning and development skills; Chapter - 10: Reward management skills; Section - THREE: ANALYTICAL, TECHNICAL AND RESEARCH SKILLS Chapter - 11: Analytical and diagnostic skills; Chapter - 12: Critical thinking skills; Chapter - 13: Evidence-based people management skills; Chapter - 14: People analytics skills; Chapter - 15: Problem-solving skills; Chapter - 16: Decision-making skills; Chapter - 17: Systems thinking skills; Chapter - 18: Digital skills; Chapter - 19: Statistical skills; Chapter - 20: Research sklls; Section - FOUR: PERSONAL SKILLS Chapter - 21: Communicating skills; Chapter - 22: Report-writing skills; Chapter - 23: Speaking skills; Chapter - 24: Listening skills; Chapter - 25: Influencing skills; Chapter - 26: Negotiating skills; Chapter - 27: Leadership skills; Chapter - 28: Consulting skills; Section - FIVE: PEOPLE SKILLS Chapter - 29: Handling people problems; Chapter - 30: Handling challenging conversations; Chapter - 31: Political skills; Chapter - 32: Managing conflict Section - SIX: BUSINESS SKILLS Chapter - 33: Understanding the business; Chapter - 34: Enhancing performance skills; Chapter - 35: Administrative skills; Chapter - 36: Project management skills

Michael Armstrong