Application of Social Media in Crisis Management

Introduction.- Section I: Human Factors and Recommendations for Best Practice.- Human Factors in Crisis, Disaster and Emergency: Some Policy Im-plications and Lessons of Effective Communication.- Crisis Management, Social Media and Smart Devices.- Case Studies in Crisis Communication: Some Pointers to Best Practice.- Section II: Technological Design and Development of ATHENA.- Best Practices in the Design of a Citizen-Focused Crisis Management Platform.- Analyzing Crowd-Sourced Information and Social Media for Crisis Management.- The Athena Mobile Application.- Standardization to Deal with Multi-lingual Information in Social Me-dia During Large-scale Crisis Situations.- Cloud-based Intelligence Acquisition and Processing for Crisis Man-agement.- Section III: Salient Legal Considerations.- The Relevant Legal Framework.- Legal Considerations Relating to the Police Use of Social Media.- Section IV: Testing and Evaluating the ATHENA System.- Preliminary ATHENA Case Studies: Test-bed Development and De-livery.- The Final Athena Test Case: West Yorkshire Police Training and Development Centre, Wakefield (UK), September 2016.- Concluding remarks.- Index.

Babak Akhgar is Professor of Informatics and Director of CENTRIC (Center of excellence in terrorism, resilience, intelligence and organized crime research) at Sheffield Hallam University and Fellow of the British Computer Society. He has more than 100 referred publications in international journals and conferences on information systems with specific focus on knowledge management (KM). He is member of editorial boards of a number of international Journals, Chair and program committee member of several international conferences. He has extensive and hands on experience in development, management and execution of large international security initiatives (e.g. Application of social media in crisis management , intelligence based combating of terrorism and organised crime, Gun crime, cyber security, Big Data and cross cultural ideology polarization) with multi million Euros budgets. In addition to this he is the technical lead of 3 EU Security projects; "Courage" on Cyber Crimeand Cyber Terrorism and "Athena project" on Application of social media and mobile devices in crisis management and TENSOR on identification of terrorist generated internet content. He has co-edited a book on Intelligence management (Knowledge Driven frameworks for combating Terrorism and Organised crime). His recent books are titled Strategic Intelligence Management (National Security Imperatives) and Information and Communications Technologies Emerging Trends in ICT Security, Application of Big Data for National Security and Cyber Crime and Cyber Terrorism-practitioners guide. Prof Akhgar is board member of European Organisation for Security (EOS), and member academic board of SAS UK.  
David Waddington is Professor of Communications, Co-director of the Cultural, Communication & Computing Research Institute, Academic Chair of CENTRIC (Center of excellence in terrorism, resilience, intelligence and organized crime research) and Head of the Communication & Computing