The Service Desk Handbook – A guide to service desk implementation, management and support (Hörbuch (Download))
(Sprache: Englisch)
An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become...
sofort als Download lieferbar
Hörbuch (Download)
Fr. 18.00
inkl. MwSt.
- Kreditkarte, Paypal, Rechnung
- Kostenloser tolino webreader
Produktdetails
Produktinformationen zu „The Service Desk Handbook – A guide to service desk implementation, management and support (Hörbuch (Download))“
An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
Topics covered include:
• Planning for a service desk;
• Telephony and tooling;
• The service desk team;
• Documentation;
• Performance measures; and
• Technology considerations – artificial intelligence and platforms and tools.
A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
Topics covered include:
• Planning for a service desk;
• Telephony and tooling;
• The service desk team;
• Documentation;
• Performance measures; and
• Technology considerations – artificial intelligence and platforms and tools.
Bibliographische Angaben
- Autor: Sanjay Nair
- 2023, ungekürzte Lesung, Spieldauer: 93 Minuten
- Verlag: IT Governance Publishing Ltd
- ISBN-10: 178778424X
- ISBN-13: 9781787784246
- Erscheinungsdatum: 17.03.2023
Hörbuch-Download Informationen
- Dateiformat: MP3
- Grösse: 61 MB
- Ohne Kopierschutz
Sprache:
Englisch
Hörprobe
The Service Desk Handbook – A guide to service desk implementation, management and support
Family Sharing
eBooks und Audiobooks (Hörbuch-Downloads) mit der Familie teilen und gemeinsam geniessen. Mehr Infos hier.
Kommentar zu "The Service Desk Handbook – A guide to service desk implementation, management and support"
0 Gebrauchte Artikel zu „The Service Desk Handbook – A guide to service desk implementation, management and support“
| Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
|---|
Schreiben Sie einen Kommentar zu "The Service Desk Handbook – A guide to service desk implementation, management and support".
Kommentar verfassen