White Space Revisited (ePub)

When Improving Performance: Managing the White Space on the
Organization Chart was published in 1990, it was lauded as the
book that launched the Process Improvement revolution. This was the
book that first detailed an approach that bridged the gaps between
organization strategy, work processes and individual performance.
Two decades later, White Space Revisited goes beyond a mere
revision of that groundbreaking book and refocuses on the ultimate
purpose of organizations, which is to create and sustain value.This
book picks up where Improving Performance left off and shares what
we have learned about process in the past 15 years since it was
published and how the reader (primarily practitioners) can
capitalize on these notions in their own pursuit of process
excellence.

White Space Revisited is a comprehensive resource that
offers process and performance professionals a conceptual
foundation, a thorough and proven methodology, a set of remarkable
working tools for doing process work in a more significant way, and
a series of candid observations about the practice of Business
Process Management (BPM). The book's time-tested methods,
models, tools, and guidelines serve to align people, process, and
technology

White Space Revisited includes information on a
wealth of vital topics and

* Describes the difference in impact of focusing on single
processes vs. large scale improvements

* Provides an integrated step-by-step blueprint for designing,
implementing, and sustaining process management

* Offers a detailed methodology for strategic and tactical
process definition and improvement

* Spells out how to leverage the power of IT to optimize
organizational performance

* Shows how to integrate the energy and value of Six Sigma,
Process Improvement and Process Management into an effective
Process Excellence Group