Transforming Public Services by Design (PDF)
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Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context.
Sabine Junginger, PhD heads the Competency Center for Research into Design and Management at the Lucerne University of Applied Sciences and Arts. She is a Fellow of the Hertie School of Governance. She is Visiting Professor at Jiangnan University, China and the Macromedia University of Applied Sciences and Arts, Germany.
- Autor: Sabine Junginger
- 2016, 200 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1317007875
- ISBN-13: 9781317007876
- Erscheinungsdatum: 01.12.2016
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- Grösse: 1.92 MB
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