Operational Excellence in Your Organization (PDF)

Fraser Wilkinson has been a CI professional for more than 20 years and has worked in a diverse range of industries from aircraft maintenance, coal mining, medical devices, consultancy, and most recently in steel. In his role as a Business Excellence Manager at Tata Steel Europe, he has been responsible for defining the Operational Excellence competency levels in the European operations and for delivering common training and development solutions to up-skill the ~30,000 employees across Europe. His focus is largely on the deployment of Daily Management and Practical Problem Solving and how these link into a robust Quality Management System. Fraser is a graduate of the Lean Enterprise Research Centre at Cardiff Business School (U.K.) where he completed the M.Sc. in Lean Operations under Professor John Bicheno in 2003 and is a certified Six Sigma Black Belt from his time at Johnson & Johnson. Fraser began his career as an aircraft maintenance engineer with the U.K. Ministry of Defence where he serviced Phantom F4 and Tornado fast jets for the Royal Air Force. His aerospace career took him all over Europe where he maintained aircraft for Swissair, KLM Royal Dutch Airlines, Lufthansa, Sabena, Cargolux, and Fokker before returning to the United Kingdom to take up a post for British Airways as a maintenance planning engineer in 1993. He entered full-time further education in 1995 and completed a B.Sc. in Energy and Environmental Technology at the University of Glamorgan before being employed by Johnson & Johnson in 1999 to help the rollout of Lean and Six Sigma under the Corporate Process Excellence umbrella. Fraser joined Tata Steel in 2006 as a Continuous Improvement Coach where he was also involved in the deployment of Behavioral Safety, Change Management, and Project Management to deliver significant improvements in business performance.

Hervé Duval is a French and Luxemburgish Operational Excellence professional with 25 years of experience in