Managing Your E-Mail (PDF)

Manage information overload to save time and money

E-mail is one of the most useful and efficient business
applications ever developed. However, many people today dread the
chore of sorting through an inbox crammed with messages that don't
concern them and spam they don't want. In fact, research shows that
North American office workers waste up to twenty hours every week
sorting and managing their e-mail messages, causing more
productivity loss than gain. Finally, there's a straightforward
guide dedicated to helping workers and organizations tame the
e-mail monster and take back their time.

Managing Your E-mail is a simple, accessible reference for workers
and organizations that want to get the most out of this ubiquitous
and sometimes overwhelming method of communication. With new
strategies for dealing with e-mail inefficiencies and practical
tips on getting and staying organized, it will free up hours of
time each week for what's really important. It examines the
categories and patterns of e-mail misuse and presents practical,
research-based explanations, solutions, and quick tips on topics
such as:

* Best practices for responding to e-mail

* When to choose more traditional communication methods over
e-mail

* How to structure an e-mail for high-impact

* How to craft more readable and understandable messages

* Legal pitfalls to avoid

* Common e-mail myths

* How to reduce e-mail volume in your organization