Made to Serve (ePub)
How Manufacturers can Compete Through Servitization and Product Service Systems
(Sprache: Englisch)
A comprehensive, practical introduction to one of the most
important new trends in manufacturing, globally
The delivery of a service component as an added value when
providing products, servitization is all the rage in the
manufacturing sector around...
important new trends in manufacturing, globally
The delivery of a service component as an added value when
providing products, servitization is all the rage in the
manufacturing sector around...
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A comprehensive, practical introduction to one of the most
important new trends in manufacturing, globally
The delivery of a service component as an added value when
providing products, servitization is all the rage in the
manufacturing sector around the world. Yet, despite the clear
competitive advantage of servitization, most manufacturers remain
reluctant to venture into, what for them, is a strange new world.
Written by a team of internationally respected servitization
experts and innovators, this book provides you with a detailed road
map for successfully navigating the servitization terrain. Unlike
most authors on the subject who merely sing the praises of
servitization, Baines and Lightfoot provide you with a framework
for accessing the feasibility of adopting a services-led
competitive strategy in your company, along with strategies for
designing and implementing the kinds of service offerings customers
increasingly are coming to expect.
* Grounded in real-world practice and supported by a wealth of
up-to-the minute research, this book helps ease the way for
manufacturers considering adopting a servitization model
* Shows how to exploit your company's manufacturing competencies
to build a strong servitization element without becoming "just
another services company"
* Provides numerous illustrations and examples of services-led
competitive strategies, with an emphasis on the advanced services
most widely associated with servitization worldwide
* Packed with fascinating and instructive case studies from
leading manufacturing firms across industry sectors, including
Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others
important new trends in manufacturing, globally
The delivery of a service component as an added value when
providing products, servitization is all the rage in the
manufacturing sector around the world. Yet, despite the clear
competitive advantage of servitization, most manufacturers remain
reluctant to venture into, what for them, is a strange new world.
Written by a team of internationally respected servitization
experts and innovators, this book provides you with a detailed road
map for successfully navigating the servitization terrain. Unlike
most authors on the subject who merely sing the praises of
servitization, Baines and Lightfoot provide you with a framework
for accessing the feasibility of adopting a services-led
competitive strategy in your company, along with strategies for
designing and implementing the kinds of service offerings customers
increasingly are coming to expect.
* Grounded in real-world practice and supported by a wealth of
up-to-the minute research, this book helps ease the way for
manufacturers considering adopting a servitization model
* Shows how to exploit your company's manufacturing competencies
to build a strong servitization element without becoming "just
another services company"
* Provides numerous illustrations and examples of services-led
competitive strategies, with an emphasis on the advanced services
most widely associated with servitization worldwide
* Packed with fascinating and instructive case studies from
leading manufacturing firms across industry sectors, including
Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others
Autoren-Porträt von Timothy Baines, Howard Lightfoot
About the authorsProfessor Tim Baines leads Aston Business School's research on servitization. He is an international authority on servitization, and works extensively with manufacturers to transform their operations to compete through Product-Service Systems (PSS). He has published over 200 papers across the disciplines of management and engineering, and is amongst the most frequently-cited authors on servitization and Product-Service Systems. He has experience of a wide range of industrial engineering, technology management, and manufacturing management disciplines, and works with the leading companies in his field including Rolls-Royce, Caterpillar, Alstom, MAN and Xerox. His career started with a technician apprenticeship, and has progressed through a variety of industrial and academic positions, including that of Visiting Scholar within the Centre for Technology, Policy and Industrial Development at the Massachusetts Institute of Technology. He is a Chartered Engineer and a Fellow of both the Institution of Mechanical Engineers and the Institution of Engineers and Technologists.
Dr Howard Lightfoot is Manufacturing Systems Consultant and during the past seven years his work as a university Senior Research Fellow has focussed on the field of Servitization and Product-Service Systems where he has published extensively and is considered to be a leading authority in this area. Along with his co-author he works with the leading companies in his field including Rolls-Royce, Caterpillar, Alstom, MAN and Xerox. He has a First Class Honours Degree and PhD in Physics and is a Chartered Engineer and Fellow of the Institution of Engineers and Technologists. His career began as a lecturer in Electronic Engineering at Loughborough University before moving into industry where he held senior manufacturing operations and management positions within manufacturing companies such as Marconi and the Volex Group and held board level positions in several SMEs supplying
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Automotive, Defence and Aerospace sectors. He has over 25 years of experience in high technology product development and manufacturing with international business development experience gained in Western Europe, USA and the Far East.
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Bibliographische Angaben
- Autoren: Timothy Baines , Howard Lightfoot
- 2013, 1. Auflage, 272 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 1118585283
- ISBN-13: 9781118585283
- Erscheinungsdatum: 09.04.2013
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eBook Informationen
- Dateiformat: ePub
- Grösse: 5.38 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
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