Incorporating AI Technology in the Service Sector (ePub)

edited books, and book chapters to his credit. He is a fellow of the Scientific Society of Advance Research and Social Change and a life member in many other professional organizations. Dr. Pani is also editor of the book series AAP Advances in Artificial Intelligence & Robotics.

Francesca Dal Mas, PhD, is a Senior Lecturer in Accounting at the Department of Management, Ca' Foscari University of Venice, Italy. She was formerly a Senior Lecturer in Strategy and Enterprise at the University of Lincoln, England. She was a visiting research fellow and guest lecturer at the University of Pavia, Italy; the Sapienza University of Rome, Italy; the Aoyama Gakuin University in Tokyo, Japan; the Hong Kong Polytechnic University, Hong Kong; the IHU-Institute for Image-Guided Surgery in Strasbourg, France; the Sharif University of Technology of Tehran, Iran, among others. Her research interests include healthcare management, intellectual capital, knowledge management, sustainability, digital transformation, and new business models. She has more than 100 publications on the above-mentioned topics. She is an international assessor for the MIKE (Most Innovative Knowledge Enterprise) for Italy and Iran. Dr. Dal Mas holds bachelor's and master's degrees in Business Administration from the University of Udine, Italy; a bachelor's degree in law from the University of Bologna, Italy; and a PhD in Managerial and Actuarial sciences from the Universities of Udine and Trieste, Italy.

Sérgio Sousa, PhD, is a Programme Co-Director and Visiting Professor in the human resource management (HRM), business and psychology domains, with over 25 years' experience teaching in higher education in the United Kingdom and abroad. A Fellow of the Chartered Institute of Personnel and Development (CIPD) and a Fellow of the Higher Education Academy (HEA), he holds a PhD in Management, an MSc in Science and Technology, and a BA (Hons) in HRM and Organizational Psychology. He has specialized qualifications from the University of Cambridge, UK; INSEAD, France; Babson College, Massachusetts, US; and the University of Hertfordshire, UK. Concurrently, he has been working as a senior HR Director, working with several FTSE100, FT Global 500, and Fortune 500 companies. He has more than 20 years of international exposure at the management level in numerous business sectors in the scope of HRM, talent, and learning.