Empathy & Arrogance (ePub)
Digital products are more than technology, they are about people-your customers. More so, these products solve human...
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Of the $1.3 trillion spent on digital transformation in 2018, it was estimated that $900 billion went to waste.
Digital products are more than technology, they are about people-your customers. More so, these products solve human problems. Empathy & Arrogance: The Paradox of Digital Products is about how to build strong, lasting relationships with your customers through digital products.
The book explores the intersection of business strategies, customer experience, technology, data and mindset. Author Gurmeet Kaur calls out to the digital community to be thoughtful and insightful when building products. Sometimes we think we know it all when, in reality, our assumptions and knowledge may have gaps. Tapping into human elements of empathy and arrogance helps us identify moments of blind arrogance and how to change them to empathetic arrogance.
If you are a product builder or digital product enthusiast interested in exploring new mindsets, this innovative book is for you!
- Autor: Gurmeet Kaur
- 2022, 1. Auflage, 296 Seiten, Englisch
- Verlag: New Degree Press
- ISBN-10: 8885040306
- ISBN-13: 9798885040303
- Erscheinungsdatum: 23.01.2022
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Grösse: 0.74 MB
- Mit Kopierschutz
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