Digital Transformation Success (PDF)

Michael Schank is a Founder and Managing Director of Process Inventory Advisors LLC. He has over 25 years of experience in the Financial Services industry, mainly as a management consultant advising clients on a range of topics, including technology, process, risk, and large-scale business and digital transformations. He has also held leadership roles with prominent banks.

After earning a B.S degree in Operations Management and Information Systems at Northern Illinois University, he spent 13 years of his career at Accenture, focusing on technology and system integration programs. After a technology leadership role at Bank of America, he joined EY and shifted his focus to developing and applying process-driven frameworks to a large range of his financial services clients' transformation challenges. At EY, he established the first US Financial Services Process Excellence practice and has personally driven over $100 million in Process Excellence related services and led delivery teams on many large and complex transformation programs. He subsequently joined Citi as the Head of Process Excellence for the US Personal Bank and instituted the Process Inventory framework as part of the program they set up in response to their 2020 Consent Order.

Michael's new book, "Digital Transformation Success," details how the Process Inventory framework that he developed and perfected can help organizations achieve alignment, which is critical for success in their Digital Transformation and Operational Excellence programs.



Beyond his professional achievements, Michael loves spending time with his teenage children and is an avid reader, runner, and traveler.