Detail Process Charting (PDF)

Praise for Detail Process Charting
"A must-read for any competitive organization, Detail ProcessCharting: Speaking the Language of Process provides acomprehensive, yet clear, explanation of how to utilize one of themost powerful tools available to improve work processes. [Graham]has successfully integrated the history, success stories, andwisdom of those in the field who have applied this time-testedtool."
-Jim Denyes, Training Manager
Naval Occupational Safety and Health, and Environmental TrainingCenter
Author, Work Smarter, Not Harder
"This book will be a valuable resource for all those interested inwork simplification and its implementation. Excellent answers tothe 'who,' 'what,' 'when,' 'how,' and 'why' of work simplificationare provided in an understandable and very useful level of detail.Graham has obviously 'been there, done that.' "
-John A. Roberts III, Adjunct Professor
School of Business Administration, University of Dayton
"The keys to this approach . . . are the involvement of the workersand the simplicity of the charting approach. Even thoseparticipants who have never seen a process chart can almostinstantly see how the process works, their role in it, and how itcan be improved. This level of involvement means continuous buy-in,which significantly improves the chances of success. The emphasison the document as the key process element and the ability todiagram the document to flow easily, rapidly, and clearly set thisapproach apart from all the others."
-Fredric D. Heilbronner, Director of Systems Consulting,eForms
Digital Consulting & Software Services, Inc.
"Much has been written about charting and business systemsanalysis, but I have not seen anything as comprehensive and clearas Ben Graham's book. Writing in simple, easy-to-follow languagewith plentiful illustrations and practical examples, this booktakes the reader through the full spectrum of the charting processfrom initial analysis to managing charting libraries. This book isa must-have for all process improvement analysts and managerswanting to improve their organizational efficiency."
-Robert Barnett, Managing Director
Robert Barnett and Associates Pty. Ltd.