Customer Success 101 (ePub)

Benefit from my knowledge and experience based on:

• 6+ years in customer-facing roles,
• 3+ years in SaaS business,
• 2 successfully built teams from scratch.

🤔 Do you want to...

• Start your career in Customer Success?
• Understand better your CS colleagues and post-sales business perspective to enhance your career?
• Fill in potential gaps you might have about CS?
• Get clarity on the Customer Success role and what is it actually about?
• Understand the big picture and key principles?
• Be able to talk comfortably about CS topics during job interviews?

😌 Once you've read this ebook, you won't feel....

• Confused and overwhelmed by all the resources, articles, courses, and trend reports.
• Lost whenever you see all the GRR, NRR, LV, customer journey, etc. terms out there.

👉 In only 55 pages of content you will get access to the CS essentials, including:

• The big picture: SaaS as a business, what is Customer Success, why does it exist, why is it important, its relation to the overall business, and other roles
• Data and metrics: essential strategical and tactical CS metrics you need to know
• The core of the CS' day-to-day job alias customer journey: what is it and why is it important
• Tools to achieve success: ever heard of the kick-off, QBR, voice of customer, customer advisory board, CSAT or NPS?
• Your personal career: possible career paths in CS, skills, compensation, mindset, and job interview tips
• + as a bonus, example of some practical technical tools you should know about
• ++ on top of the above, you will get practical career tips as well as real-life scenarios you might experience.

Real, practical, understandable, and relatable information.
No overwhelming marketing-friendly buzz words with no explanation.