Customer Service for Managers (ePub)
The world doesn't need another book...
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Customer service for managers is a hard-nosed look at business realities. The intention is to give managers a working perspective of customer service and relate customer service to the big picture business issues.
The world doesn't need another book based on a feelgood series of cliches about "good outcomes" and similar meaningless drivel. This book is designed to give a gut-level eyeopener to both customer service managers and business managers about serious problems. The author has over 20 years experience in customer service, and euphemisms are not on the agenda. If you're looking for practical solutions in customer service, you need to read this book.
I loathe formula writing and I detest conformity. My books and I have a lot in common.
Somebody said- "Guys don't read!"
My answer- "Nor do cockroaches."
Interesting how philosophy bumps in to these ideas, isn't it?
Smashwords customers please note: The reason for my relatively high prices is that like most pro writers I'm very tired of getting paid peanuts for my hard work. A decade's work for very little has made me less than keen on birdseed prices.
The only other thing I can say in favor of my prices is that you definitely won't find anything like my books online, particularly in the sugary world of management science. I don't write for idiots.
Recent books
The Danforth Puppy is my first attempt to write a kids' book, and great fun, based on a real dog whose story nobody would believe.
You're Looking Sane Today 2 (What if you couldn't ingratiate yourself with vermin?) is a murderous attempt to hit a few targets in this ridiculous society. This is a preferred style, which I hope to use to enter the armaments industry.
Conversations for Tiny Minds is about the sheer futility of basic communications in a very information-hostile environment. It was originally written some years ago, and I needed to check if I still agreed with the original. Irritatingly, I still do.
- Autor: Paul Wallis
- 2011, Englisch
- Verlag: Paul Wallis
- ISBN-10: 1465734333
- ISBN-13: 9781465734334
- Erscheinungsdatum: 27.10.2011
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Grösse: 0.15 MB
- Mit Kopierschutz
- Vorlesefunktion
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