Customer Service Excellence for Police (ePub)

Dr. Amanda Coleman-Mason is a Professor of Human Services and Community Social Work at the University of North Texas, Dallas; a national speaker; an international coach and consultant to the UAE Police Department; and the creative and visionary mind behind the development and implementation of Adissa Justice Leadership Coaching (AJLC). As an open-minded visionary and a lifelong learner, she prides herself on new ideas and innovative concepts related to the delivery system of human services and community needs. Those closest to her believe that she maintains this mindset, due to her passions and her life views. The cornerstone of her life views is embedded in a well-known quote by A. J. McLean:
Be very, very patient and very open-minded
and listen to what people have to say.

Amanda sees her open-mindedness as a driving instrument in developing and providing the specific training and coaching of soft-skills techniques for community policing. Through AJLC, she provides these endeavors, both locally and internationally while embracing her drive and passion for engagement in activities as a servant leader, as well.

The primary function of AJLC is to provide effective soft-skill training courses & coaching sessions with an emphasis on Customer Service Excellence in community policing in cross-cultural communities. It is critical to note that the strategies and techniques implemented in AJLC's soft skills training are not intended to replace or alter criminal justice, or tactical skills. Rather, AJLC's intentions is to assist teams, organizations, and community policing agents in establishing customer service excellence and effective behavioral strategies while building community relationships among cross-cultural communities.

Dr. Coleman-Mason's effective AJLC coaching curriculum leads to competencies that enhance community policing agent's skills by offering tips on skill building through Mastery Level concepts that include: a) Mastery of Self-Awareness; b)

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