Customer Service Delivery in Africa (PDF)
This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa's development and ending with a discussion of the future directions for enhanced customer service delivery in Africa.
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This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa's development and ending with a discussion of the future directions for enhanced customer service delivery in Africa.
Esi Akyere Mensah is a Senior Lecturer in Tourism Management with over 9 years of teaching and research experience in Ghanaian, British and Ivorian institutions. She has taught tourism and business management and sustainability courses at both undergraduate and postgraduate levels. Her research areas cover a wide range of topics, including post-COVID-19 tourism recovery, sustainability, and leadership in higher education. She is interested in the intersections of migration, development and tourism. Her research in tourism focuses on niche tourism such volunteer tourism and host guest interactions in tourism. Her papers have been published in Tourism Management Perspectives, Journal of International Migration and Integration, International Journal of Tourism Cities and Anatolia. She is currently an editorial board member of the Tourism Planning and Development Journal, a copy editor and a reviewer for tourism journals and corporate institutions. Her social media handles include https://www.linkedin.com/in/dr-esi-akyere-mensah-156bb0103 / and https://www.facebook.com/esiam).
Doreen Nyarko Anyamesem Odame is the examination officer in the Department of General
- Autoren: Robert Ebo Hinson , Esi Akyere Mensah , Doreen Anyamesem Odame
- 2024, 1. Auflage, 120 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1003856276
- ISBN-13: 9781003856276
- Erscheinungsdatum: 26.02.2024
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: PDF
- Grösse: 3.68 MB
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