Beyond Compliance Design of a Quality System (ePub)
Tools and Templates for Integrating Auditing Perspectives
(Sprache: Englisch)
Next Level Results for Your QMS
You don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee...
You don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee...
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Next Level Results for Your QMS
You don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee and that of an external auditor to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight.
Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including:
Implementing layered metrics to align with the auditor's perspective
Employing DMAIC analysis to process customer complaints
Discovering hidden factories through a Process Grid Walk
Addressing common pitfalls of documentation systems with lean solutions
Achieving operational compliance and excellence within processes
Determining QMS, customer, and auditor satisfaction
Fostering synergy among the QMS, customer, and auditor perspectives
Engaging management review for critical support
You don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee and that of an external auditor to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight.
Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including:
Implementing layered metrics to align with the auditor's perspective
Employing DMAIC analysis to process customer complaints
Discovering hidden factories through a Process Grid Walk
Addressing common pitfalls of documentation systems with lean solutions
Achieving operational compliance and excellence within processes
Determining QMS, customer, and auditor satisfaction
Fostering synergy among the QMS, customer, and auditor perspectives
Engaging management review for critical support
Autoren-Porträt von Janet Bautista Smith, Robert Alvarez
Janet Bautista Smith has 38 years of quality management experience in various manufacturing environments, including the medical device, automotive, and military and logistics industries.
Bibliographische Angaben
- Autoren: Janet Bautista Smith , Robert Alvarez
- 2020, 1. Auflage, 141 Seiten, Englisch
- Verlag: ASQ Quality Press
- ISBN-10: 1951058240
- ISBN-13: 9781951058241
- Erscheinungsdatum: 01.03.2020
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Grösse: 3.45 MB
- Mit Kopierschutz
Sprache:
Englisch
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