A-Z of Service Excellence (ePub)

Name: A-Z of Service Excellence
Brand: Michael Hanrahan Publishing
SKU: 80543298
Price: 24.90 CHF
Availability: OnlineOnly

The Essential Guide to Becoming a Customer Service Professional (Sprache: Englisch)

Autor: Cate Schreck

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Does the job you have (or the job you want) require customer interactions?

Do you want to handle difficult customers with ease?

Do you long for recognition of your customer service skills?

Do you know what it takes to be a...

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Does the job you have (or the job you want) require customer interactions?

Do you want to handle difficult customers with ease?

Do you long for recognition of your customer service skills?

Do you know what it takes to be a customer service professional?

Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.

'The A - Z of Service Excellence' contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:

. Communicate respectfully with people from all walks of life

. Identify and address your own levels of stress

. Achieve the customer service job of your dreams

. Refresh a tired customer service approach

. Apply these skills in any industry

Whether you are seeking your first customer service role or you've been providing customer service for years (or even decades), this book is for you.

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Bibliographische Angaben

Autor: Cate Schreck
2016, Englisch
Verlag: Michael Hanrahan Publishing
ISBN-10: 0995357218
ISBN-13: 9780995357211
Erscheinungsdatum: 29.09.2016

Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.

eBook Informationen

Dateiformat: ePub
Grösse: 0.31 MB
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Sprache:

Englisch

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