Social Media for Government Services

SocialMedia in Government Services: An Introduction.- Use of Social Media forInternal Communication: A Case Study in a Government Organisation.- SocialMedia Policy in Turkish Municipalities: Disparity between Awareness andImplementation.- Detecting Bursty Topics of Correlated News and Twitter forGovernment Services.- Gamification on the Social Web.- A Lexical Resource forIdentifying Public Services Names on the Social Web.- Multi-Hazard Detection byIntegrating Social Media and Physical Sensors.

Dr Surya Nepal is a Principal Research Scientist at CSIRO Data61,where he leads the distributed system research team. His main research interestis in the development and implementation of technologies in distributed systemsand social networks, with a focus on security, privacy and trust. He obtainedhis PhD from RMIT University, Australia. At CSIRO, he undertook research inmultimedia databases, web services and service oriented architectures, socialnetworks, security, privacy and trust in collaborative environments and cloudsystems and big data. He has over 100 refereed publications, with many in topinternational journals and conferences (e.g., VLDB, ICWS, ICSOC, InternationalJournals of Web Services Research, IEEE Transactions on Service Computing, ACMComputing Survey and ACM TOIT.  He hasedited two books and many international journal special issues. He serves asprogram chairs and program committee members in many international conferencesand workshops. He has delivered talks/tutorials/keynotes on trusted systems innational and international venues.

Dr Cécile Paris is a Senior PrincipalResearch Scientist Science Leader at CSIRO Data61, leading the KnowledgeDiscovery and Management Research Group. Cécile's expertise is in ComputationalLinguistics and User Modelling, and, in the recent past, social media. Cécilereceived her PhD from Columbia University, New York. Prior to joining CSIRO,she worked at the Information Sciences Institute (USC/ISI, California) and ITRI(University of Brighton, UK).   Cécile has over 150 referred publications; shehas co-edited books and special issues of international journals.  She participated in the Human ServicesDelivery Research Alliance (HSDRA), a 4-yr research alliance between the AustralianDepartment of Human Services and CSIRO, in which she defined and led projectson improving service delivery through social media. Cécile is very active inthe research community, in Australia and