Service Productivity Management
Improving Service Performance using Data Envelopment Analysis (DEA)
(Sprache: Englisch)
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2)...
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Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
Inhaltsverzeichnis zu „Service Productivity Management “
- Management of Service Organization Productivity- Data Envelopment Analysis Explained
- DEA Concepts for Managers
- Solving DEA Using DEAFrontier Software
- DEA Model - Extensions
- Managing Bank Productivity
- Quality-Adjusted DEA (Q-DEA)
- Applying DEA to Health Care Organizations
- Government Productivity Management
- Multidimensional Quality-of-Life Measure
- Hedge Fund Performance Evaluation
Autoren-Porträt von H. David Sherman, Joe Zhu
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.Bibliographische Angaben
- Autoren: H. David Sherman , Joe Zhu
- 2014, 2006, XXII, 328 Seiten, Masse: 15,5 x 1,9 cm, Kartoniert (TB), Englisch
- Verlag: Springer, Berlin
- ISBN-10: 1461498058
- ISBN-13: 9781461498056
Sprache:
Englisch
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