Problematic Relationships in the Workplace

Contents: Becky L. Omdahl/Janie M. Harden Fritz: Preface - Janie M. Harden Fritz: A Review of Concepts Relevant to Problematic Relationships in the Workplace - Becky L. Omdahl: The Role of Emotion in Problematic Relationships in the Workplace - Loraleigh Keashly: Hostile Work Relationships - Terry A. Kinney: Workplace Bullying as Interpersonal Violence? A Reconceptualization in Progress - Beverly Davenport Sypher/Matthew J. Gill: The Relative Predictability of Incivility on Interpersonal and Organizational Trust - Patricia M. Sias: Exclusive or Exclusory: Workplace Relationships, Ostracism, and Isolation - Martha J. Fay: Out of Sight, Out of...the Loop? Relationship Challenges for Teleworkers and Their Co-Located Peers, Managers, and Organizations - Ronald C. Arnett: The Bureaucrat as Problematic Other: Arendt's Warning - Lisa M. Millhous: Contemplating an Upward Spiral: When Cultural Diversity Emerges in Problematic Workplace Relationships - Brittany L. Collins/Rebecca Gill/Jennifer J. Mease: Explaining Tensions in Workplace Relationships: Toward a Communicative and Situated Understanding of Tokenism - Abrar Hammoud/Patrice M. Buzzanell: «The Most Vulnerable...[and] Most Resilient People»: Communicatively Constituting Palestinian Refugees' Resilience - Jon A. Hess/Katelyn A. Sneed: Communication Strategies to Restore Working Relations: Comparing Relationships That Improved with Ones That Remained Problematic - Janie M. Harden Fritz: Protecting and Promoting Workplace Relationships: Professional Civility - Vincent R. Waldron/Dayna N. Kloeber: Communicating Forgiveness in Work Relationships - Becky L. Omdahl: Resilience, Civility, Positive Communication, and Forgiveness in the Academy.

Becky L. Omdahl (PhD, University of Wisconsin - Madison) is Dean of the College of Arts and Sciences and Professor at Metropolitan State University. Her research explores the communication of emotion and its impact on empathy, stress, and burnout, and problematic relationships in the workplace. She has written articles for such journals as Communication Monographs, Western Journal of Communication, Journal of Advanced Nursing, and Advanced Interpersonal Communication, a chapter for Cognitive Appraisal, Emotion, and Empathy (Lawrence Erlbaum), and co-edited the first volume of this anthology.
Janie M. Harden Fritz (PhD, University of Wisconsin-Madison) is Associate Professor of Communication and Rhetorical Studies at Duquesne University. She co-edited (with Becky L. Omdahl) the first volume of Problematic Relationships in the Workplace (2006), co-authored (with Ronald C. Arnett and Leeanne M. Bell) Communication Ethics Literacy: Dialogue and Difference (2009), and co-edited (with S. Alyssa Groom) Communication Ethics and Crisis: Negotiating Differences in Public and Private Spheres (2012). Her work appears in Management Communication Quarterly, Communication Research Reports, Journal of Public Management and Social Policy, Communication Monographs, Journal of Business Communication, Journal of Business Ethics, and in several edited volumes. Her current book, Professional Civility: Communicative Virtue at Work, is forthcoming with Peter Lang.