Cultivating Compassion

Foreword to the second edition; Joe Lambert.- Foreword to the first edition; Angela Coulter.- Patient Voices: in celebration; Monica Clarke.- Preface; Pip Hardy and Tony Sumner.- Acknowledgements.- Section 1: A Tale of Two Decades.- Chapter 1: Introduction: the Journey Begins; Pip Hardy and Tony Sumner.- Chapter 2: Pilgrims' Progress; Pip Hardy.- Chapter 3: To the Far Horizon; Pip Hardy and Tony Sumner.- Chapter 4: The Patient Voices Approach; Pip Hardy and Tony Sumner.- Section 2: Involvement, Impact and Improvement.- Chapter 5: Towards Compassionate Governance: the Impact of Patient Voices on NHS Leadership; Paul Stanton.- Chapter 6: Arthur and Co: Digital Stories about Living with Arthritis; Fiona O'Neill.- Chapter 7: Safety Stories: Creating a Culture of Safety with Digital Stories; Cathy Jaynes.- Chapter 8: Working with Dignity and Respect: Improving Mental Health Services with Digital Storytelling; Carol Haigh, Patrick Cahoon and Tony Sumner.- Chapter 9: Breathe Easy: Digital Stories about COPD; Matthew Hodson.- Section 3: Transformational Learning.- Chapter 10: Reflection - They Just Don't Get It! Digital Stories from Junior Doctors; Liz Anderson and Dan Kinnair.- Chapter 11: Reflection - Now We Get It!; Steve Corry-Bass, Matthew Critchfield and Weehaan Pang.- Chapter 12: The Shock of Reality: Digital Storytelling with Newly Qualified Nurses; Gemma Stacey.- Section 4: How Was That For You? The Healing Power of Digital Storytelling.- Chapter 13: Healing Journeys: Digital Storytelling with Service User Educators; Julie Walters.- Chapter 14:  The Sheffield Carers' Voices Project: Was it Therapeutic?; Mark Shea.- Chapter 15: Building Healthy Teams: Digital Storytelling in NHS Organisations; Amy Stabler.- Section 5: Contributing to Evidence (the Evidence of Experience).- Chapter 16: Measuring what Counts: the Stories Behind the Statistics; Karen Taylor.- Chapter 17: What Really Matters to Patients?; Digital Storytelling as Qualitative Research; Carol Haigh

Pip Hardy is a co-founder of the Patient Voices Programme. She has degrees in English Literature and Lifelong Learning and qualifications in counseling and adult education. Her PhD examined the potential of digital storytelling to transform healthcare.
Tony Sumner is a co-founder of the Patient Voices Programme. He has degrees in physics, astronomy and astrophysics and a background in the software industry. His research interests relate to the possibilities afforded by technology to promote deep reflection