Benchmarking - Theory and Practice

One Management Issues.- 1 The Rank Xerox experience: benchmarking ten years on.- 2 The extended enterprise: the context for benchmarking.- 3 The role of competency questions in enterprise engineering.- 4 Developing performance networks to improve the benchmarking process - action research for productivity improvement.- 5 Benchmarking - the neglected element in total quality management.- 6 The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project.- 7 Benchmarking the investment process of new technology.- 8 Free trade and ecology - benchmarking as a method towards a sustainable future.- 9 From uncertainty to controllability, learning and innovation.- Two Applications.- 10 Benchmarking..........to be the best!.- 11 Internal benchmarking: identifying best practices within a global enterprise.- 12 Benchmarking in Norwegian industry and relationship benchmarking.- 13 Technological benchmarking: a case study in product development by a small manufacturer.- 14 Benchmarking for implementing a new product strategy.- 15 Benchmarking of Tandberg Data against EFQM's assessment model.- 16 Benchmarking at Bang & Olufsen A/S.- 17 Strategic performance of the production system in a machine-tool building company.- 18 Increasing dynamic adaptability through the application of benchmarking in operational navigation.- 19 Benchmarking of bid preparation for capital goods.- 20 Benchmarking in software development.- Three Modeling.- 21 How to improve company performances from outside: a benchmarking model.- 22 The use of process modelling in benchmarking.- 23 Introducing new technologies in organisations - business model perspective.- 24 Modelling techniques for benchmarking in complex administration systems: an approach from a totalquality viewpoint.- Four Tools and Techniques.- 25 Benchmarking techniques.- 26 Customer value profiling: continuously benchmarking what matters most - value delivered to the marketplace.- 27 An architecture

Asbjørn Rolstadås has had a long career in research production management. He has more than 250 publications and is the author of several books. He is a former president of the Norwegian Academy of Technological Sciences, and also President of IFIP (International Federation for Information Processing). He is a member of the editorial boards of many research journals, and he is the founding editor of the International Journal of Production Planning and Control. He has been project manager for several large EU projects and for a large number of national research projects. He has close links with industry through consulting and continuing education