Take Their Breath Away (PDF)
How Imaginative Service Creates Devoted Customers
(Sprache: Englisch)
Praise for Take Their Breath Away
"Are you bored? We're so spoiled that when something is merely
good enough, we just walk away. Chip and John explain that the
surefire method for growth and customer loyalty is simple: don't be
boring."
--Seth...
"Are you bored? We're so spoiled that when something is merely
good enough, we just walk away. Chip and John explain that the
surefire method for growth and customer loyalty is simple: don't be
boring."
--Seth...
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Produktinformationen zu „Take Their Breath Away (PDF)“
Praise for Take Their Breath Away
"Are you bored? We're so spoiled that when something is merely
good enough, we just walk away. Chip and John explain that the
surefire method for growth and customer loyalty is simple: don't be
boring."
--Seth Godin, author of Purple Cow and
Tribes
"Take Their Breath Away shows how legendary customer
service delivery can win and keep devoted customers for life. I LUV
this fantastic book."
--Colleen Barrett, President Emeritus, Southwest
Airlines Company
"No one knows more about creating profit through service than
Chip and John. If you want to know the best way to do it, read
Take Their Breath Away. The examples in this book will
certainly start your creative juices flowing and help your
organization take your customers' breath away.
--Howard Beharformer, former president, Starbucks
Coffee International.
"Are you bored? We're so spoiled that when something is merely
good enough, we just walk away. Chip and John explain that the
surefire method for growth and customer loyalty is simple: don't be
boring."
--Seth Godin, author of Purple Cow and
Tribes
"Take Their Breath Away shows how legendary customer
service delivery can win and keep devoted customers for life. I LUV
this fantastic book."
--Colleen Barrett, President Emeritus, Southwest
Airlines Company
"No one knows more about creating profit through service than
Chip and John. If you want to know the best way to do it, read
Take Their Breath Away. The examples in this book will
certainly start your creative juices flowing and help your
organization take your customers' breath away.
--Howard Beharformer, former president, Starbucks
Coffee International.
Autoren-Porträt von Chip R. Bell, John R. Patterson
Chip R. Bell is founder and Senior Partner of The Chip BellGroup, a consulting firm that helps organizations create
sustainable long-term customer devotion. He has served as a
consultant or trainer to such major brands as Ritz-Carlton, the
USAA, Hertz, Microsoft, and GE.
John R. Patterson is founder and President of Progressive
Insights, a Chip Bell Group alliance partner. With more than twenty
years of leadership experience, his consultingpractice focuses on
helping organizations create and sustain incredible customer
experiences.
Bibliographische Angaben
- Autoren: Chip R. Bell , John R. Patterson
- 2009, 1. Auflage, 240 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 0470485310
- ISBN-13: 9780470485316
- Erscheinungsdatum: 27.04.2009
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eBook Informationen
- Dateiformat: PDF
- Grösse: 2.47 MB
- Mit Kopierschutz
Sprache:
Englisch
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