Lead with LUV (PDF)
Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was...
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Foreword by Herb Kelleher, Founder of Southwest Airlines
Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was profitable year after year--for decades.
Colleen Barrett began her career as an executive secretary, yet Southwest Airlines' founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success."
Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and Ken Blanchard, the legendary author of The One Minute Manager. Together, they reveal why leading with love is the most powerful way to lead, how to make it work, and how it can help you achieve unprecedented business performance.
It's not about being "soft"!
What leading with love really means in the organizational context
The real meaning of "servant leadership"
Love in action: how to make it work
Handling inappropriate behavior or performance
"Tough love," redirection, and when to "share" your nonperformers
Sustaining leadership with love
Building the right vision and culture--and keeping them for the long haul
Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.
Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company's President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office. She was also a member of the Company's Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990; Executive Vice President Customers from 1990 to 2001; and President from 2001 to July 2008.
Before joining Southwest in 1978, Colleen worked for several
- Autoren: Ken Blanchard , Colleen Barrett
- 2010, 1. Auflage, 384 Seiten, Englisch
- Verlag: Pearson ITP
- ISBN-10: 0132693496
- ISBN-13: 9780132693493
- Erscheinungsdatum: 18.11.2010
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- Dateiformat: PDF
- Grösse: 1.50 MB
- Mit Kopierschutz
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