Customer Experience For Dummies (ePub)
(Sprache: Englisch)
Gain, engage, and retain customers with positive experiences
A positive customer experience is absolutely essential to
keeping your business relevant. Today's business owners need to
know how to connect and engage with their customers through...
A positive customer experience is absolutely essential to
keeping your business relevant. Today's business owners need to
know how to connect and engage with their customers through...
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Gain, engage, and retain customers with positive experiences
A positive customer experience is absolutely essential to
keeping your business relevant. Today's business owners need to
know how to connect and engage with their customers through a
variety of different channels, including online reviews and word of
mouth. Customer Experience For Dummies helps you listen to
your customers and offers friendly, practical, and
easy-to-implement solutions for incorporating customer engagement
into your business plans and keep the crowds singing your
praises.
The book will show you simple and attainable ways to increase
customer experience and generate sales growth, competitive
advantage, and profitability. You'll get the know-how to
successfully optimize social media to create more loyal customers,
provide feedback that keeps them coming back for more, become a
trustworthy and transparent entity that receives positive reviews,
and so much more.
* Gives you the tools you need to target customers more
precisely
* Helps you implement new social and mobile strategies
* Shows you how to generate and maintain customer loyalty in
order to achieve success through multiple channels
* Explains how a fully-engaged customer can help you outperform
the competition
* Learn how to respond effectively to customer feedback
Your brand's reputation and success is your lifeblood, and
Customer Experience For Dummies shows you how to stay
relevant, add value, and win and retain customers.
A positive customer experience is absolutely essential to
keeping your business relevant. Today's business owners need to
know how to connect and engage with their customers through a
variety of different channels, including online reviews and word of
mouth. Customer Experience For Dummies helps you listen to
your customers and offers friendly, practical, and
easy-to-implement solutions for incorporating customer engagement
into your business plans and keep the crowds singing your
praises.
The book will show you simple and attainable ways to increase
customer experience and generate sales growth, competitive
advantage, and profitability. You'll get the know-how to
successfully optimize social media to create more loyal customers,
provide feedback that keeps them coming back for more, become a
trustworthy and transparent entity that receives positive reviews,
and so much more.
* Gives you the tools you need to target customers more
precisely
* Helps you implement new social and mobile strategies
* Shows you how to generate and maintain customer loyalty in
order to achieve success through multiple channels
* Explains how a fully-engaged customer can help you outperform
the competition
* Learn how to respond effectively to customer feedback
Your brand's reputation and success is your lifeblood, and
Customer Experience For Dummies shows you how to stay
relevant, add value, and win and retain customers.
Autoren-Porträt von Roy Barnes, Bob Kelleher
Roy Barnes is one of the leading authorities on Customer Experience Design and Performance Management. He has more than 25 years of experience delivering world class results in both the for-profit and non-profit sectors.Bob Kelleher is the author of Employee Engagement For Dummies and the Founder of The Employee Engagement Group.
Bibliographische Angaben
- Autoren: Roy Barnes , Bob Kelleher
- 2014, 1. Auflage, 368 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 1118756045
- ISBN-13: 9781118756041
- Erscheinungsdatum: 29.10.2014
Abhängig von Bildschirmgrösse und eingestellter Schriftgrösse kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Grösse: 4.52 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
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