At Your Service (PDF)
How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
(Sprache: Englisch)
A guide to refocusing your business on those who matter most:
customers and employees.
Technology and social media tools have made it easier than ever
for companies to communicate with consumers. They can listen and
join in on conversations, solve...
customers and employees.
Technology and social media tools have made it easier than ever
for companies to communicate with consumers. They can listen and
join in on conversations, solve...
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A guide to refocusing your business on those who matter most:
customers and employees.
Technology and social media tools have made it easier than ever
for companies to communicate with consumers. They can listen and
join in on conversations, solve problems, get instant feedback
about their products and services, and more. So why, then, are most
companies not doing this? Instead, it seems as if customer service
is at an all time low, and that the few companies who are choosing
to focus on their customers are experiencing a great competitive
advantage. At Your Service explains the importance of
refocusing your business on your customers and your employees, and
just how to do it.
* Explains how to create a culture of empowered employees who
understand the value of a great customer experience
* Advises on the need to communicate that experience to their
customers and potential customers
* Frank Eliason, recognized by BusinessWeek as the 'most
famous customer service manager in the US, possibly in the world,'
has built a reputation for helping large businesses improve the way
they connect with customers and enhance their relationships
At Your Service will appeal to leaders, managers,
business owners, customer service professionals, and anyone who
wants to learn how to add value to their organization.
customers and employees.
Technology and social media tools have made it easier than ever
for companies to communicate with consumers. They can listen and
join in on conversations, solve problems, get instant feedback
about their products and services, and more. So why, then, are most
companies not doing this? Instead, it seems as if customer service
is at an all time low, and that the few companies who are choosing
to focus on their customers are experiencing a great competitive
advantage. At Your Service explains the importance of
refocusing your business on your customers and your employees, and
just how to do it.
* Explains how to create a culture of empowered employees who
understand the value of a great customer experience
* Advises on the need to communicate that experience to their
customers and potential customers
* Frank Eliason, recognized by BusinessWeek as the 'most
famous customer service manager in the US, possibly in the world,'
has built a reputation for helping large businesses improve the way
they connect with customers and enhance their relationships
At Your Service will appeal to leaders, managers,
business owners, customer service professionals, and anyone who
wants to learn how to add value to their organization.
Autoren-Porträt von Frank Eliason
FRANK ELIASON has built his career on building relationships with a diverse community of employees, Consumers, Small Business Owners, and Corporate Customers. He has been described as the "most famous Customer service manager in the United States, and possibly the world," as a result of his revolutionary approach to Customer relations while Director of Digital Care at Comcast. After leaving Comcast, Frank joined Citibank as the SVP of Social Media Strategy. His work has been recognized by many news organizations, including ABC News, CNN, Bloomberg TV, the New York Times, and Bloomberg Businessweek. He is also one of the most sought-after thought leaders on social media and Customer experience, and regularly participates in panels and speaking engagements.
Bibliographische Angaben
- Autor: Frank Eliason
- 2012, 1. Auflage, 240 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 111828688X
- ISBN-13: 9781118286883
- Erscheinungsdatum: 30.03.2012
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eBook Informationen
- Dateiformat: PDF
- Grösse: 1.62 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
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