TQM Implementation Models: Study in Context of Indian SMEs

Total quality management (TQM) is an approach to improve the effectiveness and flexibilities of business as a whole. It is essentially a way of organizing and involving the whole organization, all departments, each activity and every single person at every level. TQM ensures that the management adopts a strategic overview of the quality and focuses on prevention rather than inspection. TQM system ought to incorporate various tools which can help corporations sustain their standards of quality and compliance with any industry regulations. When all these tools are brought together in a single solution, it can be very simple for an organization to enhance productivity and harmonize the relationship between productivity and quality. Over the past few decades, quality gurus such as Deming, Juran, Crosby, Feigenbaum, and Ishikawa, the primary authorities of TQM, have developed certain propositions in the field of TQM, which have gained significant acceptance throughout the world. Theirinsights provide a good understanding of the TQM philosophy, principles, and practices. After careful study of their work, it was found that these quality gurus have different views about TQM.