The Handbook of Global Outsourcing and Offshoring

Dr. Ilan Oshri is Professor of Technology and Globalisation at Loughborough School of Business and Economics. He is also the Director of the Centre for Global Sourcing and Services at Loughborough University. Ilan has authored or co-authored 13 books including Offshoring Strategies and he is the Series Editor of Outsourcing and Offshoring: Critical Perspectives. Ilan has published over 40 journal articles and his work on outsourcing has been featured on BBC Radio 4, The Economist and BusinessWeek. He is a regular contributor to outsourcing magazines and a keynote speaker in international industry events. www.globalsourcing.org.uk

Dr. Julia Kotlarsky is Professor of Technology and Global Sourcing at Aston Business School, UK. Her research and consultancy work revolves around outsourcing and offshoring of services, globally distributed teams, knowledge and innovation. Julia is a regular presenter in international conferences and conventions. She published her work in numerous academic and professional journal including The Wall Street Journal, MIS Quarterly, European Journal of Information Systems, Journal of Information Technology, Journal of Strategic Information Systems, MISQ Executive and others. Julia is the co-founder of the Global Sourcing Workshop www.globalsourcing.org.uk.

Dr. Leslie Willcocks is Professor of Technology Work and Globalization at the London School of Economics and Political Science and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies. He is an Associate Fellow at Green-Templeton College, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 25 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored

Praise for the first two editions:

"Written by outstanding academics well-recognized for their expertise on the topic, this long-awaited book is a must have to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge. It provides a comprehensive conceptual overview of three crucial aspects of global sourcing strategy, governance, and daily management supplemented by well-researched case study and lively examples." Professor Natalia Levina, NYU Stern School of Business

"In a truly globalized world, customers are looking not just at delivery excellence from service providers, but also at global execution capabilities. Outsourcing providers need to look beyond standardized services to include innovation and transformation capabilities. This requires providers to focus on the customer's business, understand the issues and then provide solutions. This book provides a very good customer-centric view of how providers need to approach the market." Girish Ramachandran, President - Global Head/Strategic Business and Head: Middle East and Africa, Tata Consultancy Services Ltd

"Outsourcing and offshoring are commonplace terms, but they're often poorly understood and inexpertly practiced. Yet there is much 'out' left in 'sourcing,' and even more 'off' ahead of us in 'shoring.' This book is an intelligent user's manual essential reading for those starting out as well as those who find they may have strayed off course." Dr John Hindle, Senior Manager, Global Marketing, Accenture

"'Out of sight but not out of mind' could well be the motto of this book. It is a must read for those studying the global phenomenon and those in managing outsourcing relationships. The frustrations and rising costs experienced by many can and need to be avoided and this book goes a long way in providing insights drawn from real-world experience in reducing the risks." Professor Robert D. Galliers, Bentley College