Telecom For Dummies

Introduction.

Part I: The ABCs of Telecom Service.
Chapter 1: A Buyer's Scoop on Telecom.
Chapter 2: Making (And Living with) Telecom Decisions.
Chapter 3: Getting Around the Telecom Neighborhood.

Part II: Reviewing Telecom Products and Prices.
Chapter 4: Understanding Dedicated Service Requirements.
Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom.
Chapter 6: Getting the Non-Accountant's Guide to Your Phone Bill.

Part III: Ordering and Setting Up Telecom Service.
Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service.
Chapter 8: Ordering Dedicated Service.
Chapter 9: Ordering Toll-Free Service.
Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers.

Part IV: Taking Care of Your Telecom System.
Chapter 11: Maintaining Your Telecom Services.
Chapter 12: Troubleshooting Switched Network Issues.
Chapter 13: Troubleshooting Your Dedicated Circuits.

Part V: What's Hot (Or Just Geeky) in the Telecom World.
Chapter 14: Transferring Data, Not Just Voice Content.
Chapter 15: Riding the Internet Wave: VoIP.

Part VI: The Part of Tens.
Chapter 16: Ten Acronyms and What They Really Mean.
Chapter 17: Ten Troublesome Telecom Traits to Avoid.
Chapter 18: Ten Places to Go for Hints and Help.
Appendix: Making a Loopback Plug.

Stephen Olejniczak is Director of Operations for ATI, a long distance company. As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years.