Service Design and Service Thinking in Healthcare and Hospital Management

Preface.- Service Design as a Transformational Driver Toward Person-centered Care in Healthcare (Lisa Malmberg, Vanessa Rodrigues, Linda Lännerström, Katarina Wetter-Edman, Josina Vink, Stefan Holmlid).- Changing the Rules of the Game in Healthcare Through Service Design (Josina Vink, Maíra Prestes Joly, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson).- Using Small-Step Service Design Thinking to Create and Implement Services that Improve Patient Care (Brenda Gleason, Jennifer Bohn).- Service Innovation by Patient-Centric Innovation Processes (Christophe Vetterli, Corinne Scherrer).- Service Design During the Later Development Phases: Introducing a Service Design Roadmapping Approach (Frida Almqvist).- Innovation in Service Design Thinking (Lesley A. Clack, Rachel L. Ellison).- The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare (Karianne Rygh, Simon Clatworthy).- Investigating the 'In-betweeness' of Service Design Practitioners in Healthcare (Jonathan Romm, Josina Vink).- Service Design Empowering Innovative Communities Within Healthcare (Stuart G. Bailey, Karen L. Bell, Hans Hartung).- A Design Perspective on Future Healthcare Services for the Home Environment (Geke D. S. Ludden, Anna Vallgårda).- Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Design Education Perspective (Marikken Høiseth).- Evaluating Co-Production in Mental Health Services as a Support for Co-Design Activities (Francesca Foglieni, Federica Segato, Daniela Sangiorgi, Marta Carrera).- Strategic Design Abilities for Integrated Care Innovation (Rafael Canales Durón, Lianne Simonse, Maaike Kleinsmann).- Designing the Function of Health Technology Assessment as a Support for Hospital Management (Gabriele Palozzi, Camilla Falivena, Antonio Chirico).- It Takes More than A Village-Leveraging Globalized Information,

Prof. Dr. Mario A. Pfannstiel is a researcher and lecturer in the field of healthcare service management at the University of Applied Sciences in Neu-Ulm, Germany. He is the program director of the Digital Healthcare Management Master's program. His current research interests focus on innovative services, service design, service business model innovation, artificial intelligence in healthcare service delivery and innovation and technology management.

Christoph Rasche is the Chair of Professional &Corporate Services at the University of Potsdam, Germany. Professor Rasche teaches strategic and general management in national and international MBA programs with a special focus on the healthcare and hospital industry. His main research areas are strategic and general management in the healthcare & hospital sector, which is currently experiencing an era of professional value creation based on a strong management and leadership focus.