Process Mapping
How to Reengineer Your Business Processes
(Sprache: Englisch)
The first and only hands-on guide of its kind, Process Mapping arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement....
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The first and only hands-on guide of its kind, Process Mapping arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement. Internationally known management consultant and bestselling author V. Daniel Hunt guides you step-by-step through the entire process. He helps you assess the need for process reengineering in your organization and determine whether or not a process map is what you need. He shows you how to create a process mapping team and helps you select the best-buy process mapping tools for the job. He explains how to gather vital information about your business processes via focused interviews and other interview techniques, and how to use this data in implementing process mapping. He also offers expert advice on how to apply your process map to significantly improve business functions and bottom-line performance. Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use - and the results it achieved - at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms.
Inhaltsverzeichnis zu „Process Mapping “
Do You Need a Roadmap? Reengineer Your Business Processes. Role of Process Mapping in Reengineering. Do You Really Understand Your Processes? Process Mapping Success Stories. IDEF Process Mapping Methodology. Create a Process Mapping Team. Process Mapping Software Tool Selection. How to Collect Data for Process Mapping. Process Map Implementation. Change It! Notes. Suggested Reading. Acronyms. Points of Contact. Glossary. Index.
Autoren-Porträt von Tristram Hunt, V. Daniel Hunt, Daniel V. Hunt
V. DANIEL HUNT, President of Technology Research Corporation, is an internationally recognized management consultant, an emerging technology analyst, and the author of several bestselling books on quality, change management, systems engineering, and business process reengineering. A short list of his clients includes James Martin and Company, Pacific Gas & Electric, Science Applications International Corporation, Hitachi, Burkhalter Associates, Inc., The Pymatuning Group, Andersen Consulting, the Dole Foundation; and several United States government organizations, including the Department of Defense, Department of Justice, and the Drug Enforcement Administration. Among Mr. Hunt's other books are Reengineering, Quality in America, and The Survival Factor. Mr. Hunt maintains an active schedule as author and international lecturer/professional speaker on business survival, change management, business process reengineering, process mapping, strategic process improvement, quality management, and productivity improvement, while serving various industrial companies, government agencies, and other institutions as a management consultant.
Bibliographische Angaben
- Autoren: Tristram Hunt , V. Daniel Hunt , Daniel V. Hunt
- 290 Seiten, Masse: 15,7 x 23,5 cm, Gebunden, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 0471132810
- ISBN-13: 9780471132813
- Erscheinungsdatum: 18.01.1996
Sprache:
Englisch
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