Employees First Customer Second
Turning Conventional Management Upside Down. Forew. by C. K. Prahalad
(Sprache: Englisch)
MORE THAN 100,000 COPIES SOLD
One small idea can ignite a revolution just as a single matchstick can start a fire.
One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services...
One small idea can ignite a revolution just as a single matchstick can start a fire.
One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services...
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MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.
One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet NayarHCLT's celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:
- Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the romance" of its possible future state
- Creating a culture of trust by pushing the envelope of transparency in communication and information sharing
- Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone
- Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change" to the employee in the value zone
Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
Inhaltsverzeichnis zu „Employees First Customer Second “
CONTENTSAbout Vineet Nayar
Introduction
Chapter 1: Mirror-Mirror Creating the Need for Change
Learning to Face Reality
Rising Through the Ranks
Looking in the Rear View Mirror
Intriguing Conversations
The Clue of Gen Y
Inverting the Pyramid
The Romance of Tomorrow
Walking the Roads of Three Heroes
Autoren-Porträt von Vineet Nayar
Vineet Nayar is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune called his leadership style The World's Most Modern Management," and the London Business School labeled him the leader of organizational innovation." IDC recognized him as having the most cohesive and articulate vision" in the IT services sector.
Bibliographische Angaben
- Autor: Vineet Nayar
- 2010, 208 Seiten, Masse: 13,9 x 21,6 cm, Leinen, Englisch
- Verlag: Harvard Business School Press
- ISBN-10: 1422139069
- ISBN-13: 9781422139066
Sprache:
Englisch
Rezension zu „Employees First Customer Second “
"In this short, personable book, he explains EFCS's principles and how he put it to work at HCLT, turning the company's fortunes around in just five years. The good news: EFCS strategies can work at your company, too." -- "The Washington Post""modern classic" -- "The Financial Times"
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